Supporting your Success
Our model of direct support assures the most responsive customer support staff in the industry.
Your Annual Support and Maintenance Benefits
In the simplest of terms, our goal is to partner with our customers for life. To do that, we need to ensure your system stays reliable, performant, and secure, while continuing to evolve it to meet the changing needs of modern manufacturers.
Service Packs & Quality Releases
The ongoing maintenance and improvement of all licensed software—delivered via regular service packs and quality releases.
New Releases
The ability to upgrade to new releases and access brand new functionality developed in cooperation with our customers.
Direct Support
Access to our knowledgable support team via email, fax and phone, staffed Monday - Friday 6:00 a.m. - 5:00 p.m. PT.
Customer Resource Center
24/7 access to our Customer Resource Center, including user manuals, documentation, release notes, technical notes, and much more.
Dedicated Account Management
A single point of contact who is dedicated to deeply understanding your business and recommending personalized solutions and resources that will help you continuously derive value from your system.
Communication & Education
The ongoing development of informational and educational communications, such as our customer newsletter or educational webinars.
User Forums & Networking
Automatic membership in all Expandable ERP user groups and invitations to any conferences, seminars, or events designed to deliver product education, facilitate networking opportunities, or elicit product feedback.
Knowledgable Staff
The professional development and training of our product experts, support analysts, consultants, and developers to ensure they provide dependable and effective service.
Customer-Driven Enhancements
Opportunities for you to influence Expandable's product roadmap through Customer Enhancement Requests (CERs) and other product feedback forums.